Frequently Asked Questions

Everything you need to know about shopping with DSTNC

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Do you ship internationally?

Yes, DSTNC ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track the status of my shipment?

Once your order is processed, you can track its progress through the 'Order Status' page on our website or by clicking the link provided in your shipping confirmation email.

What should I do if my item arrives damaged?

We apologize for the inconvenience. Please email our customer service team within 48 hours of delivery with photos of the damage, and we will send a replacement immediately.